1. Plain-English summary

If a product you bought from us isn't right, you can return it within 7 days of delivery as long as it's unused and in its original packaging. Defective or wrongly delivered items are replaced or refunded at our cost. Installed equipment is covered by its product warranty rather than returns. To start a return, just call or email us — details below.

2. Return window

You may request a return within 7 days of the date you received the product. Requests made after this window are handled under the product's warranty (see section 7) rather than as returns.

3. Conditions for a return

To be eligible for a return, the product must be:

  • Unused, uninstalled, and in resalable condition
  • In its original packaging with all accessories, manuals, remotes, mounting hardware and free items included
  • Accompanied by the purchase invoice or order confirmation

4. Items that cannot be returned

  • Products that have been installed, wired, or plumbed (e.g. solar water heaters, gate motors, inverters or locks after installation) — these are covered by warranty instead
  • Custom-ordered or specially imported items
  • Products damaged by misuse, alteration, or improper handling
  • Consumables and accessories once opened (e.g. filters, batteries)

5. Defective, damaged or wrong items

If a product arrives defective, damaged in transit, or is not what you ordered, tell us within 48 hours of delivery. We will arrange a replacement or a full refund — including any delivery charges — at no cost to you. We may ask for photos or collect the item for inspection.

6. How to start a return

  1. Contact us by phone (+977 9851038306 or 01-4916366) or email info@megasolarenergy.com.np with your invoice or order number.
  2. Our team confirms eligibility and arranges drop-off at our Jorpati workshop or a pickup, whichever suits you.
  3. Once we receive and inspect the item, we confirm your refund or replacement — usually within 3 business days of inspection.

Return shipping: for defective, damaged or wrong items, we bear all transport costs. For change-of-mind returns, the customer covers the cost of returning the item to our workshop.

7. Refunds

  • Refunds are issued to your original payment method (eSewa, Khalti, bank transfer, or cash for in-store purchases).
  • Approved refunds are processed within 7 business days of inspection. Wallet and bank providers may take additional time to reflect the amount.
  • For change-of-mind returns, delivery charges (if any) are non-refundable.

8. Warranty claims (repairs & replacements)

Most of our products carry a manufacturer or service warranty — for example, gate motors with a 3-year motor warranty and ULTRASUN solar water heaters with up to a 15-year performance warranty. Warranty claims are handled as repair or replacement through our service team across Nepal and are separate from this return policy. Keep your invoice; warranty terms for each product are stated on its product page and invoice.

9. Exchanges

Want a different size, capacity or model? Contact us within the 7-day window and, if the replacement item costs more or less, we'll settle the difference at the time of exchange.

10. Questions?

We're a small local team and happy to help before and after any purchase.

Mega Solar Energy Traders
Gokarneshwor-5, Jorpati
Kathmandu 44600, Nepal
Email: info@megasolarenergy.com.np
Mobile: +977 9851038306
Landline: 01-4916366